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Military family fighting with property management company to get rid of 'bed bugs'
OKALOOSA COUNTY -- A local military wife is in a battle of her own. She lives in military housing on Eglin Air Force Base and says her home is infested with bed bugs and claims she's been refused help to get rid of the pest fully.
Allison Hagen and her family moved into military housing in Paquito Bayou on Eglin Air Force Base in January.
She says a few weeks later tiny bite marks started to show on her and her three children.
Then earlier this month her husband discovered what he believed were ticks in their bed.
"My husband said I saw three ticks in the bed last night and he showed me and I said those aren't ticks those are bed bugs," said Allison Hagen.
They turned their house upside down and found the home is infested.
"We lifted up our box springs and there were thousands and thousands and thousands in the box springs, so we checked our kids' beds and thousands. They were under our carpets and when you unscrewed an outlet they poured out the outlet," said Hagen.
Allison got rid of pretty much everything they owned and contacted the property management company Corvias. Their home was sprayed but Allison says they are still finding the bugs. She wants to change homes but the company says its against policy. So she asked for the carpet to be removed. So far, it's still there.
"They talk about how much they are there for the military and they care for the military... they have shown us no sign of that at all," said Hagen.
Allison says the worst part is her six year old daughter has become ill. She believes the bugs are to blame.
"Natalia has swollen lymph nodes all over her body from head to toe and no body could figure out why," said Hagen.
Now that they've found the bugs Allison plans to take her family to the doctor. And she says she's not going to give up her fight with Corvias.
"We cannot live in that house until we know that there are no bed bugs in it. They have to either move us or completely take out the carpets and outlets then treat the house. We will not stay there we cannot stay there," said Hagen.
We contacted the Corvias company. They told us after they sprayed pesticides in the home, they inspected again and determined the bed bugs were gone.
After Allison found another bed bug this morning, they plan to inspect the home again. A Corvias representative also told us it's against their policy to move the family to another home until the issue is resolved, because the bugs could attach themselves to belongings and move with the family.