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Obamacare website flaws slow process down for health coverage

WASHINGTON   --  (ABC) It's a system that has been plagued by glitches.
Americans have been able to sign up for health insurance for three weeks through the online exchanges set up by Obamacare but many people have been greeted by  error messages and long delays.

The Obama administration says the glitches are due to the high number of people logging on, but critics say there are larger, systemic problems.

healthcare coverage at your finger tips with just a few clicks of a mouse
On October first, Obamacare's online insurance exchanges opened up with great expectations  -- but there have been major technical problems.

David Simas
White House Deputy Senior Adviser for Communications and Strategy;  It is unacceptable to us so far the level of completion rate - why we're working 24/7 to fix that

 So far 19 million people have logged on - only to find
-confusing error messages
-broken calculators
-wrong information on medicaid eligibility
-and long delays and time outs

Dan Howard
Oh my,  it's just one dead end after the other.
Dan Howard of Pennsylvania told ABC News he tried to sign up for more than two weeks.

Dan Howard;  I go to log on and it won't let me on because I'm not verified as being me.

The Department of Health and Human Services spent 500 million dollars to build the site. And it's acknowledged it has bugs.

 We know using healthcare.gov has been frustrating for many Americans, the department said in a blog post this weekend.

Sen. Mitch McConnell  -  Minority Leader   -  A visit to the website is kind of like a trip to the Department of Motor Vehicles in your state

HHS said yesterday it was bringing in some of the best and brightest inside and outside the government to fix the technical issues

The Obama administration said folks like Dan need to be patient - and keep trying.

David Simas   White House Deputy Senior Adviser for Communications and Strategy;   My advice is this is a 6 month open enrollment period, we're making continuous improvement.

HHS secretary Kathleen Sebelius is now on the hot seat - Republicans are demanding she testify before congress to explain why this roll-out has been so flawed.