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The following is an archived video story. The text content of that video story is available below for reference. The original video has been deleted and is no longer available.

Locals speak out on late Christmas gifts being delivered


SANTA ROSA COUNTY - UPS and Fed-Ex have been under the gun this week with thousands of Christmas packages not making it to their destination on time.  Now the United States Postal Service is having issues of its own.

"It might get there, it might not" said Wanda Cleveringa, USPS customer.

A week before Christmas, Wanda Cleveringa learned her son and daughter-in-law, wouldnt make it home for the holidays.  She decided to ship their presents to Killeen, Texas where hes stationed.

"We went Priority 2-day mail, and they said fine no problem, and we paid extra for it" said Cleveringa.

The package was supposed to arrive the Saturday before Christmas.

"Long behold, Saturday came and there was no box.  Sunday there's no mail, Monday came and there was no box" said Cleveringa.

The day the package was supposed to be in Texas, Wanda learned the package was still in Pensacola.  She started looking for answers.

She paid $36 dollars to ensure it would reached its destination on time, instead the package made it to Texas 4 days late.

When Wanda spoke to a Post Office representative on the phone she was told

"Well you're fortunate it made it there at all. If it had been UPS or Fed Ex it still wouldn't be there would it" said Cleveringa.

Wandas like many people across the country dealing with late arriving Christmas packages.  Shipping companies are blaming the delays on bad weather, a shorter delivery season and higher demand this year.
In the future, Wanda feels the Postal Service, UPS and Fed-Ex should plan better to avoid delays and show more compassion to customers.

"It's just a box to the Post Office, but to my son and his wife, it was Christmas from home" said Cleveringa.

To avoid another round of holiday shipping woes, next year Wanda plans to have all her Christmas presents shipped off by Thanksgiving.